Find answers to common questions about ordering, shipping, and returns
Yes, all photos posted are actual photos. Although sometimes the editing/lighting can affect the color of the item. Please check our detailed product photos for accurate color representation.
| DESTINATION | COURIER | FEE | ESTIMATED TIME |
|---|---|---|---|
| Metro Manila | Fifth Express | ₱85 | 1 to 3 business days |
| Greater Metro Manila (Rizal, Bulacan, Laguna and Cavite) | J&T | ₱120 | 1 to 3 business days |
| Metro Manila | Grab/Lalamove | Pick up in Padre Faura Manila | Same day delivery |
| Provincial | J&T | ₱160 | 1 to 4 business days |
| Provincial | LBC (Temporarily unavailable) | ₱225 | 1 to 2 days |
•Free standard shipping for orders ₱3000 and above
•We ship orders 1 business day after payment is settled/confirmed. Monday to Saturday only.
•Please expect a delay in delivery during holidays, sale events and bad weather.
Tracking numbers will be sent via an automated email or SMS within 24 hours of dispatch
Bank Deposit/Wire Transfer: BDO, BPI and Metrobank
Pera Padala Centers: Palawan, LBC and Cebuana Lhuillier
GCash
Cash on Delivery (Metro Manila only)
PayPal
Credit/Debit Card
•We do not allow refunds, however, we do accept EXCHANGING of items as long as it is within 7 days of purchase.
•Exchanged item must be in equal or greater value. No refund will be issued.
•By exchanging an item, additional delivery fees will be shouldered by the customer.
•If the item is not returned to us within 7 days of purchase, it will no longer be accommodated.
•Items bought during sale events cannot be exchanged.
•To exchange an item, please follow the instructions in our exchange policy.
•If you received a damaged item, please follow our return policy for replacements.